Return & Refund Policy

Digital Services Nature

Fluenzy AI provides digital services that are consumed immediately upon access. Unlike physical products, digital services cannot be "returned" in the traditional sense once they have been used.

General Refund Policy

Due to the digital nature of our services, refunds are generally not available once services have been accessed and used. However, we provide refunds in specific circumstances to ensure customer satisfaction.

Refund Eligibility

Refunds may be granted in the following situations:

Technical Issues

• Platform inaccessibility for more than 24 consecutive hours
• Critical bugs preventing core functionality
• Account access issues not resolved within 48 hours
• Technical problems on our end affecting service delivery

Payment Errors

• Duplicate or accidental payments
• Unauthorized charges (with proper verification)
• Payment processing errors by our payment provider
• Subscription charges for cancelled accounts

Service Discrepancies

• Failure to deliver advertised features
• Significant deviation from service description
• Billing errors or incorrect plan assignments

Non-Refundable Situations

Refunds will not be provided in these cases:

• Change of mind after using the service
• Dissatisfaction with learning outcomes
• Incompatible device or browser issues
• Internet connectivity problems
• Completed training sessions or consumed content
• Free trial or promotional usage

Refund Request Process

To request a refund, follow these steps:

1. Contact Support: Email support@fluenzyai.app with your refund request
2. Provide Details: Include your account email, payment reference, and reason for refund
3. Verification: Our team will verify your eligibility and circumstances
4. Decision: We'll respond within 5-7 business days with our decision
5. Processing: Approved refunds are processed within 5-7 business days

Refund Timeline

Refund processing times:

• Review Period: 5-7 business days to review and approve refund requests
• Processing Time: 5-7 business days for refund to appear in your account
• Banking Time: Additional 3-5 business days depending on your bank
• Total Time: Up to 15 business days from request to completion

Refund Method

All refunds are processed through Stripe and returned to the original payment method:

• Credit/Debit cards: Refund appears on your statement within 5-7 business days
• Digital wallets: Refund credited to your wallet balance
• Bank transfers: Refund deposited to your linked bank account
• Processing fees may apply depending on your payment method

Subscription Cancellation

For subscription cancellations:

• Cancellations take effect at the end of the current billing period
• No refunds for partial billing periods
• Access continues until the end of the paid period
• Cancellation can be done through account settings

Contact Information

For refund requests or questions about this policy: