Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last updated: January 27, 2025

1. Information We Collect

We collect information to provide and improve our AI-powered interview preparation and communication training services.

Personal Information

  • Name and email address
  • Account credentials and profile information
  • Payment information (processed securely through Stripe)
  • Communication preferences

Usage Data

  • Training session data and performance metrics
  • Interaction logs with our AI systems
  • Device and browser information
  • Analytics data for service improvement

2. Information We Do Not Store

For your security, we adhere to strict data minimization practices:

  • We do not store credit card numbers, CVV codes, or full banking details
  • All payment processing is handled securely by Stripe
  • We do not retain sensitive personal data longer than necessary

3. How We Use Your Information

  • Account Management: Creating and maintaining your account
  • Service Delivery: Providing AI-powered training and feedback
  • AI Improvement: Training and enhancing our AI models
  • Customer Support: Responding to your inquiries and providing assistance
  • Communication: Sending service updates and important notifications
  • Analytics: Understanding usage patterns to improve our platform

4. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

  • Essential Cookies: Required for platform functionality
  • Analytics Cookies: Help us understand how you use our service
  • Preference Cookies: Remember your settings and preferences

You can control cookie preferences through your browser settings.

5. Third-Party Services

We work with trusted third-party providers:

  • Stripe: Payment processing (PCI DSS compliant)
  • Hosting Providers: Secure cloud infrastructure
  • Analytics Services: Usage tracking and performance monitoring

6. Data Security

We implement industry-standard security measures:

  • End-to-end encryption for data transmission
  • Secure data storage with regular backups
  • Access controls and authentication requirements
  • Regular security audits and updates
  • Incident response procedures

7. Your Rights and Control

You have the following rights regarding your personal data:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data
  • Portability: Receive your data in a structured format
  • Restriction: Limit how we process your data
  • Objection: Object to certain data processing activities

8. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law. Account data is retained while your account is active and for a reasonable period thereafter for legal and regulatory compliance.

9. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during such transfers, including standard contractual clauses and adequacy decisions.

10. Policy Updates

We may update this privacy policy periodically. We will notify you of any material changes through our platform or via email. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

Email: support@fluenzyai.app

We aim to respond to all privacy-related inquiries within 30 days.